Store Policies

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking details.

Please note that processing time is not included with the shipping time.

• Orders are shipped Monday–Friday
• U.S. delivery: 2–7 business days
• International delivery: 10–15 business days

Please note: delivery times are estimates and may vary depending on the carrier.

Sweetheart Extensions is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If you experience an issue, please contact the carrier directly using your tracking number.

All sales are final. Due to the nature of our products, we do not offer returns or exchanges.

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with your order number and photos so we can assist you.

Our products are intended for professional use or individuals experienced with lash application. We are not responsible for misuse of products.

Always perform a patch test before use.

For any questions or concerns, please contact us at:

sweetheartextensionllc@gmail.com

We aim to respond within 24–48 business hours.